FREQUENTLY ASKED QUESTIONS

We’ve listed lots of questions that my arise in your mind while shopping. Please visit the relevant sections for quick answers.

General

Becoming a member is very easy and simple. You must must be 19 years of age or older and fill out the registration form. Register now!

In this fast growing online shopping industry, we can appreciate your concern for safety and legitimacy of our website and products that we offer. We, as a company, strive to provide the highest quality products to all of our customers.

We only accept Interac email transfer on all orders at this time.

Yes we do offer a Rewards program for all of our members.

Yes we do offer a Rewards Program and an Affiliate program that rewards you for referring friends or customers to purchase products from our website. Click here.

You can get updates and information about new products and promotions once you sign up on our Newsletter. Click here.

Ordering

Your order must be at least CDN $40.00

All orders are packaged in sealed Mylar bags and we take extra measures to make sure that your package is discreet. There are no identifying marks as what your package contains. We use generic prepaid Xpress envelopes to package items.

All orders are capped at CDN $1,000.00

Shipping

Yes, your Shipping fee is waived with orders of $149.00 and up.

Verify your Tracking Number with Canada Post’s website and if ever there is a mistake then please contact us. Mistakes do occur with shipments and they are mostly attibuted to human error. If this is the case, there may be a delay of 1-3 days.

Delivery time will depend on your location. Most packages are delivered in Canada within 2-3 business days. If you are located in a more remote location, this may take an additional 1-2 days.

We always email you a tracking number with all orders, however, if the tracking number has not been processed and scanned at Canada Post, you will not be able to track your order yet. Please be patient and wait until the end of the day to track your package on the website. If you are still having troubles tracking your package or have any questions or concerns, you can always email us at shipping@buyshroomsonline.org.

Yes. We strive to make all of our customers happy and we understand that some customers may not want to sign for their package, however, we cannot insure your order if this option is not selected. You will see a check box at checkout to choose whether you want this option or not.

In an unlikely event that you did not receive your order, please contact Canada Post first to start an inquiry, after which you can email us at info@buyshroomsonline.org, so we can assist you further regarding this matter.

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