In this fast growing online shopping industry, we can appreciate your concern for safety and legitimacy of our website and products that we offer. We, as a company, strive to provide the highest quality products to all of our customers.
All orders are packaged in sealed Mylar bags and we take extra measures to make sure that your package is discreet. There are no identifying marks as what your package contains. We use generic prepaid Xpress envelopes to package items.
Verify your Tracking Number with Canada Post's website and if ever there is a mistake then please contact us. Mistakes do occur with shipments and they are mostly attibuted to human error. If this is the case, there may be a delay of 1-3 days.
We always email you a tracking number with all orders, however, if the tracking number has not been processed and scanned at Canada Post, you will not be able to track your order yet. Please be patient and wait until the end of the day to track your package on the website. If you are still having troubles tracking your package or have any questions or concerns, you can always email us at [email protected]
Yes. We strive to make all of our customers happy and we understand that some customers may not want to sign for their package, however, we cannot insure your order if this option is not selected. You will see a check box at checkout to choose whether you want this option or not.
In an unlikely event that you did not receive your order, please contact Canada Post first to start an inquiry, after which you can email us at [email protected], so we can assist you further regarding this matter.